Question 1

How do I become an Introducing Broker (IB) partner?

Accepted Answer

GTCFX's IB program offers commission-based compensation for introducing new clients to the platform. To apply, visit gtcfx.com/en/introductory-broker and complete the partner registration form. Once approved, you will receive a dedicated referral link, access to the IB portal, and commissions on the trading activity of your referred clients. For more information on commission structures and IB program terms, contact support@gtcfx.com.

Question 2

How do I change my account password?

Accepted Answer

To change your GTCFX Client Portal login password, log in at mygtcfx.com, go to 'Account Settings' or 'Security Settings', and select 'Change Password'. You will need to enter your current password and set a new one. Ensure your new password is strong (at least 8 characters, including upper and lower case letters, numbers, and a special character).

Question 3

How do I change my leverage setting?

Accepted Answer

Leverage can be adjusted at any time via the GTCFX Client Portal or by contacting support. Changes apply immediately to new positions opened after the adjustment — existing open positions are not affected. Log into mygtcfx.com, navigate to your account settings, and select 'Adjust Leverage'. Note that dynamic leverage tiers apply regardless of your selected maximum leverage, automatically reducing the effective leverage as your position size increases.

Question 4

How do I change my trading platform password?

Accepted Answer

Your MT4/MT5 trading account password is separate from your Client Portal password. To change it, log into your Client Portal at mygtcfx.com, go to your account list, and select 'Change Trading Password' next to the relevant account. The new password will take effect immediately and you will need to re-enter it in your MT4/MT5 platform.

Question 5

How do I download my account statement for tax purposes?

Accepted Answer

Log into your GTCFX Client Portal at mygtcfx.com and navigate to the Account History or Reports section. Select your preferred date range and export the statement as a PDF or CSV file. For MT4/MT5 detailed trade history, use the Account History tab in the platform terminal. If you require a specific format for tax reporting purposes, contact support@gtcfx.com.

Question 6

How do I enrol in copy trading?

Accepted Answer

GTCFX's copy trading feature allows you to automatically replicate the trades of experienced signal providers. To start copy trading, log into your Client Portal at mygtcfx.com and navigate to the Copy Trading section. Browse available signal providers, review their performance history and risk metrics, and subscribe to your chosen provider. Your account will then automatically mirror their trades proportionally based on your allocated copy trading balance.

Question 7

How do I set up a PAMM or MAM account?

Accepted Answer

GTCFX offers both PAMM (Percentage Allocation Management Module) and MAM (Multi-Account Manager) account structures for professional money managers and their investors. As an investor: Contact support@gtcfx.com or your account manager to link your account to an approved PAMM/MAM fund manager. As a fund manager: Apply for fund manager status by contacting support@gtcfx.com. You will need to meet eligibility criteria and complete additional documentation. Once approved, you can manage multiple investor accounts from a single master account interface.

Question 8

How do I update my email address on file?

Accepted Answer

Email address changes must be processed by the GTCFX support team for security verification purposes. Contact support@gtcfx.com from your current registered email address requesting the change, and provide your account number and the new email address. You may be required to provide identity verification before the change is processed.

Question 9

How do I update my personal information?

Accepted Answer

To update your personal details (name, address, phone number, etc.), log into the GTCFX Client Portal at mygtcfx.com and navigate to 'Profile Settings' or 'Account Settings'. Some changes (such as name or date of birth) may require supporting documentation for identity verification. For changes that cannot be made self-service, contact support@gtcfx.com.

Question 10

How do I view my trading history and statements?

Accepted Answer

Your full trading history and account statements are available in two ways: MT4/MT5 platform: Navigate to View > Terminal > Account History. Right-click to change the date range and export as an HTML or XML file. Client Portal: Log into mygtcfx.com and navigate to the Reports or History section to view, filter, and download your transaction and trading history.

Question 11

Can I change my account base currency after opening?

Accepted Answer

Changing an account's base currency after opening is generally not available as it may affect your trading history and reporting. If you require a different base currency, we recommend opening an additional account with the preferred currency. Please contact support@gtcfx.com to discuss your options.

Question 12

Can I have more than one trading account?

Accepted Answer

Yes. GTCFX allows clients to hold multiple trading accounts of different types under a single client profile. For example, you may hold a Standard account and an ECN account simultaneously. Contact support@gtcfx.com or your account manager to open additional accounts under your existing profile.

Question 13

Can I open a corporate or joint account?

Accepted Answer

Yes, GTCFX accepts applications from corporate entities and joint account holders. Corporate accounts require additional documentation including company registration certificates, director/shareholder identification, and proof of company address. Please contact support@gtcfx.com or your account manager for the specific requirements applicable to your entity type and jurisdiction.

Question 14

Can I open a demo account without registering a live account?

Accepted Answer

Yes. GTCFX offers a free demo account that can be opened without committing to a live account. Demo accounts come pre-loaded with USD 100,000 of virtual funds, giving you access to the full trading environment — including MT4, MT5, and the GTC Go app — to practise strategies and explore the platform before trading with real capital. Visit gtcfx.com and click 'Try Demo' to get started.

Question 15

Do I need to verify my identity to open a demo?

Accepted Answer

No. A GTCFX demo account requires no KYC verification, no identity documents, and no deposit. Simply provide your name, email address, and phone number. Your demo account is activated instantly after registratio

Question 16

Does the demo account have an expiry date?

Accepted Answer

No. Your GTCFX demo account never expires. You can use it for as long as you like, return after months away, and pick up exactly where you left off. There is no pressure to convert to a live account — the demo is yours indefinitely.

Question 17

How do I access my account once it is approved?

Accepted Answer

Once your account is approved, you will receive your GTCFX Client Portal login credentials by email. You can access the portal at mygtcfx.com to manage your account, deposit funds, and retrieve your MT4/MT5 account credentials. You can then log into MT4 or MT5 using your trading account number and password, or use the GTC Go mobile app.

Question 18

How do I close my GTCFX account?

Accepted Answer

To close your GTCFX account, please ensure all open positions are closed, withdraw any remaining balance, and then submit a closure request by emailing support@gtcfx.com or contacting your account manager. Please note that account closure is subject to completing any outstanding verification or compliance obligations.

Question 19

How do I open a live trading account with GTCFX?

Accepted Answer

Opening a GTCFX live account takes 3–5 minutes. Click 'Open Account' at the top of any page on gtcfx.com and complete the online registration form. You will need to provide your personal details, upload proof of identity and proof of address, and complete our KYC verification. Once verified — typically within 1 business day — you can fund your account and begin trading. You can also download the GTC Go app and register directly from your mobile device.

Question 20

How do I open a swap-free (Islamic) account?

Accepted Answer

Swap-free accounts are available to clients who require Sharia-compliant trading conditions. To activate swap-free status on your account, contact our support team via Live Chat or email at support@gtcfx.com. Your eligibility will be reviewed and swap-free status activated once confirmed. ⚠️ Note: Swap-free accounts are subject to an administrative fee on positions held beyond the applicable grace period. Full terms are published at gtcfx.com/swap-free-terms-and-conditions. The administrative fee is applied daily and is listed per instrument.

Question 21

How do I reset my demo balance?

Accepted Answer

You can reset your demo account balance at any time by logging into your GTCFX Client Portal at mygtcfx.com, navigating to your demo account, and selecting "Reset Balance." Your virtual funds will be restored to the original amount. Your trading history will be cleared upon reset.

Question 22

How do I switch between Standard, Pro and ECN accounts?

Accepted Answer

You can request an account type change by contacting GTCFX support via live chat, email at support@gtcfx.com, or through the Client Portal. Please note that upgrading to a Pro or ECN account may require meeting the applicable minimum deposit threshold and completing any additional verification steps. Downgrading is also available subject to account conditions.

Question 23

How do I upgrade my account to a professional client classification?

Accepted Answer

Professional client classification may be available to eligible clients who meet specific experience, portfolio size, and transaction frequency criteria as defined by applicable regulations. To enquire about professional classification, contact your account manager or email support@gtcfx.com. Professional clients may have access to different leverage levels and reduced regulatory protections — please ensure you fully understand the implications before requesting reclassification.

Question 24

How long does account approval usually take?

Accepted Answer

Most applications are reviewed within one business day, though complex cases or incomplete documents can take a little longer.

Question 25

Is there a minimum deposit to open an account?

Accepted Answer

The Standard Account has no formal minimum deposit requirement. The Pro Account requires a minimum of $50, and the ECN Account requires a minimum deposit of $3,000. For certain payment methods, a minimum transaction amount may apply (e.g. a minimum of $10 for most methods, or as low as $1 via USDT). Please check the deposit page on gtcfx.com for method-specific minimums.

Question 26

What account types and base currencies are available?

Accepted Answer

GTCFX offers three main live account types: Standard Account: No minimum deposit. Spreads from 0.3 pips (averaging 1.4 pips on major pairs). Zero commission. Leverage up to 1:2000. Suitable for most traders. Pro Account: Minimum deposit from $50. Tighter spreads (averaging 0.9 pips). Zero commission. Access to 80+ technical analysis tools and a dedicated relationship manager. Leverage up to 1:2000. ECN Account: Minimum deposit $3,000. Raw spreads from 0.0 pips with a $5 commission per standard lot. Leverage up to 1:500. Includes ECN technology, direct access to top-tier liquidity, free VPS, comprehensive market analysis, and a dedicated relationship manager. Base currencies available include USD, EUR, GBP, and other major currencies. Confirm available base currencies for your region at account opening. GTCFX also offers Demo accounts, Islamic (swap-free) accounts, and managed account structures (PAMM/MAM).

Question 27

What documents are required for KYC verification?

Accepted Answer

GTCFX may ask you to provide: A valid government-issued photo ID (such as a passport, national ID card, or driver's licence, where accepted). A recent proof of address (such as a utility bill, bank statement, or government-issued document dated within the last 3 months). A selfie or liveness verification, where required. For corporate accounts, additional documents may be requested, including company registration documents, trade licence, proof of business address, details of directors, authorised signatories, and ultimate beneficial owners (UBOs). Depending on the applicable regulatory requirements, we may request additional information or supporting documents, including evidence relating to your source of funds or source of wealth. All documents are reviewed in line with our AML, KYC, and regulatory obligations.

Question 28

What happens to my account if I don't trade for a long time?

Accepted Answer

GTCFX applies a monthly inactivity fee of $5 to accounts that have had no trading activity for an extended period. You will be notified before the fee is applied. To avoid the fee, either place a trade or withdraw your remaining funds. If you wish to close your account, please contact support@gtcfx.com. If there is no trading or account activity for 3 consecutive months, and your account does not maintain adequate funding, your trading account may be classified as inactive and archived. Terms and conditions apply.

Question 29

What is the difference between a Standard and ECN account?

Accepted Answer

The key differences are: Spreads: Standard accounts use variable spreads (averaging 1.4 pips on major pairs, no commission). ECN accounts offer raw spreads from 0.0 pips, but charge a $5 commission per standard lot. Minimum deposit: Standard: no minimum. ECN: $3,000. Leverage: Standard: up to 1:2000. ECN: up to 1:500. Liquidity: ECN accounts use direct ECN technology with access to top-tier institutional liquidity, resulting in deeper market depth and faster execution for large orders. Best for: Standard is ideal for most retail traders. ECN is designed for high-volume and professional traders who require tighter spreads and prefer commission-based pricing.

Question 30

What is the minimum age requirement to open an account?

Accepted Answer

You must be at least 18 years old to open a GTCFX trading account. This applies globally. If you are a resident of a jurisdiction where the age of majority is higher than 18, the higher age applies to you.

Question 31

Which countries are restricted from opening an account?

Accepted Answer

GTCFX does not provide services to residents of the United States, Japan, or any jurisdiction where offering such services would be contrary to local laws or regulations, including jurisdictions subject to applicable international sanctions. A full list of restricted countries is available at https ://www.gtcfx.com/legal/restricted-countries. If you are unsure whether your country is restricted, please contact support@gtcfx.com before applying.

Question 32

Why was my account application declined?

Accepted Answer

Your application may be declined if the submitted documents are unclear, expired, incomplete, or inconsistent with the information provided during registration. Applications may also be declined due to regulatory requirements, eligibility criteria, or restrictions applicable to your country of residence. Please contact our Support team for further assistance.

Question 33

How can I verify that I am on the official GTCFX website?

Accepted Answer

Always access GTCFX through the official website: www.gtcfx.com. Verify that: The URL begins with https://www.gtcfx.com (with a padlock icon in your browser's address bar, confirming a secure SSL connection). The SSL certificate is issued to gtcfx.com — click the padlock to verify. The site looks and functions as expected — be cautious of any site that looks slightly different or asks for unusual information. If you are ever in doubt about the authenticity of a page or communication, contact GTCFX directly at support@gtcfx.com or +971 800 667788.

Question 34

How do I enable two-factor authentication (2FA)?

Accepted Answer

Two-factor authentication (2FA) adds an extra layer of security to your GTCFX Client Portal login. To enable 2FA, log into mygtcfx.com, go to 'Security Settings', and select 'Enable Two-Factor Authentication'. Follow the instructions to link your account with an authenticator app (such as Google Authenticator or Authy) by scanning the QR code provided. Once enabled, you will need to enter a time-sensitive code from your authenticator app each time you log in. GTCFX strongly recommends enabling 2FA on all accounts.

Question 35

How do I recognize phishing emails?

Accepted Answer

GTCFX will never ask for your password or payment details via email. Verify sender addresses, look for HTTPS on login pages, and when in doubt, contact support directly rather than clicking email links.

Question 36

How do I report fraud or a phishing attempt?

Accepted Answer

If you suspect fraud, a phishing attempt, or are aware of anyone falsely impersonating GTCFX, please report it immediately to support@gtcfx.com with as much detail as possible (screenshots, email headers, website URLs, phone numbers). GTCFX takes fraud and impersonation seriously and will investigate all reports. You may also report financial fraud to the relevant regulatory authority in your jurisdiction (e.g. SCA in UAE, FSCA in South Africa, VFSC in Vanuatu).

Question 37

How does GTCFX protect my personal data?

Accepted Answer

GTCFX protects your personal data through multiple layers of security: 256-bit SSL/TLS encryption for all data transmitted between your browser/app and GTCFX's servers; segregated storage of personal and financial data; strict internal access controls limiting employee access to client data; compliance with applicable data protection laws including GDPR-aligned principles; and regular security audits. GTCFX's full Privacy Policy is available at gtcfx.com/privacy-policy.

Question 38

I think my account has been compromised, what do I do?

Accepted Answer

If you suspect unauthorised access to your account, act immediately: Change your Client Portal password immediately via mygtcfx.com > Security Settings. Contact GTCFX support via Live Chat or call +971 800 667788 to report the incident and request a temporary account freeze if necessary. Email support@gtcfx.com with your account details and a description of the suspicious activity. Check your account transaction history for any unauthorised deposits, withdrawals, or trades. Review whether your email account (used for GTCFX login) has also been compromised. GTCFX's security team will investigate and assist you as a priority. Never share your password or 2FA code with anyone, including GTCFX staff.

Question 39

What is GTCFX's official communication channel list?

Accepted Answer

GTCFX's official communication channels are: Website: www.gtcfx.com Client Portal: mygtcfx.com Email: support@gtcfx.com Phone (UAE): +971 800 667788 Phone (UK): +44 800 048 8461 Live Chat: Available at www.gtcfx.com Social media: Facebook, Instagram, LinkedIn, YouTube, TikTok, X/Twitter, Telegram — all @gtcfxofficial or @gtcgroup_official (verify the handle matches exactly) GTCFX does not operate any unofficial WhatsApp groups, Telegram signal channels, or third-party contact portals for client communications. If you are contacted through an unlisted channel claiming to be GTCFX, report it to support@gtcfx.com.

Question 40

What should I do if I receive a suspicious email claiming to be from GTCFX?

Accepted Answer

GTCFX will only contact you from official @gtcfx.com email addresses. If you receive a suspicious email: Do not click any links or download any attachments from the email. Do not provide any personal information, passwords, or financial details. Forward the suspicious email to support@gtcfx.com for investigation. Check gtcfx.com directly by typing the URL in your browser — never follow links in suspicious emails. GTCFX will never ask for your password, 2FA code, or full card details via email.

Question 41

Can I stop copying a trader at any time?

Accepted Answer

Yes. You can stop copying a signal provider at any time through the copy trading section of your GTCFX Client Portal. When you unsubscribe, you have the option to either close all copied positions immediately, or keep them open and manage them independently going forward. There are no penalties or lock-in periods for stopping copy trading, though individual signal providers may have their own terms regarding subscription notice periods.

Question 42

How do I become a PAMM / MAM fund manager?

Accepted Answer

To apply as a PAMM or MAM fund manager at GTCFX: Contact support@gtcfx.com to express interest and request the fund manager application package. Meet the eligibility criteria, which typically include a verified trading track record, a minimum account balance, and completion of fund manager documentation. Complete the application process and sign the applicable manager agreement. Once approved, you will receive access to the master account interface to manage sub-accounts and investors. Performance fees and management fee structures are agreed between the fund manager and investors at the time of onboarding, subject to GTCFX's applicable terms.

Question 43

How do I start as a PAMM investor?

Accepted Answer

To invest in a GTCFX PAMM account as an investor: Contact support@gtcfx.com or your account manager to request access to available PAMM fund managers. Review the fund manager's track record, risk parameters, and fee structure. Complete any required investor documentation and agree to the applicable terms. Allocate your chosen investment amount to the PAMM account. Your funds will then be managed by the approved fund manager. You can monitor performance through the Client Portal and withdraw your allocation subject to the applicable notice periods and terms. ⚠️ Note: PAMM investments involve risk. You may lose part or all of your invested capital. Ensure you fully understand the fund manager's strategy and risk profile before allocating funds.

Question 44

What fees apply to copy trading accounts?

Accepted Answer

Fee structures for copy trading vary by signal provider. Each signal provider on the GTCFX platform sets their own performance fee terms, which are disclosed in the provider's profile before you subscribe. GTCFX itself does not charge an additional platform fee on copy trading accounts beyond standard spread and commission costs applicable to the account type. Always review the signal provider's full fee schedule before subscribing.

Question 45

What is copy trading and how does it work at GTCFX?

Accepted Answer

Copy trading at GTCFX allows you to automatically replicate the live trades of selected signal providers directly into your own account. When the signal provider opens, modifies, or closes a trade, the same action is mirrored in your account proportionally based on your allocated copy trading balance. You can start, pause, or stop copying at any time without affecting the signal provider's own account. This is suitable for traders who want market exposure but prefer to follow experienced strategies rather than trading independently. ⚠️ Note: Copy trading does not guarantee profits. Past performance of a signal provider is not indicative of future results. You remain responsible for the risk management on your own account.

Question 46

What is the difference between PAMM and MAM accounts?

Accepted Answer

Both PAMM and MAM are managed account structures where a fund manager trades on behalf of multiple investor accounts simultaneously: PAMM (Percentage Allocation Management Module): Profits, losses, and fees are allocated to each investor account proportionally based on their share of the total fund's equity. Investors allocate capital to the manager and receive returns (or losses) as a percentage of their contribution. MAM (Multi-Account Manager): The fund manager trades a master account and trades are distributed to sub-accounts using a fixed lot or proportional allocation method. MAM gives the manager more precise control over individual sub-account trade sizing, making it suitable for managing accounts with different risk profiles. Both structures are available at GTCFX. Contact support@gtcfx.com for setup and eligibility information.

Question 47

Are my funds kept in segregated accounts?

Accepted Answer

Yes. All client funds at GTCFX are held in fully segregated accounts at tier-1 financial institutions, completely separate from GTCFX's own operational funds. This is a structural protection — not just a policy — meaning your funds cannot be used for GTCFX's business operations regardless of the company's financial position.

Question 48

Are there any fees for depositing funds?

Accepted Answer

GTCFX does not charge its own deposit fees. However, intermediary banks or e-wallet providers may charge their own transfer fees, which are beyond GTCFX's control. If your account currency differs from your deposit currency, a currency conversion fee of 0.5% may apply. Please check with your payment provider before depositing.

Question 49

Are there dedicated payment methods for my region?

Accepted Answer

In many cases, yes. GTCFX serves clients from 95+ countries and aims to offer convenient payment options by region and currency. To see what is available for you, log in to your client portal and select your preferred currency. Available deposit and withdrawal methods will be shown there. Global options, including crypto payments, may also be available.

Question 50

Are there fees for withdrawals?

Accepted Answer

GTCFX does not charge withdrawal fees under standard conditions. However, if a client requests a withdrawal after no trading activity has taken place, GTCFX reserves the right to charge an amount equivalent to any banking or payment gateway fees incurred, or 3% of the total withdrawal amount. Intermediary bank charges are outside GTCFX's control and may be deducted by the receiving or sending bank.

Question 51

Can I deposit using cryptocurrency?

Accepted Answer

Yes. GTCFX accepts deposits in Tether (USDT) via the TRC-20 and ERC-20 networks. Cryptocurrency deposits offer near-instant processing and a very low minimum deposit of $1 USD equivalent. Withdrawals can also be processed in USDT. Always use the wallet address provided in your Client Portal — never send funds to a third-party address.

Question 52

Can I deposit via wire transfer?

Accepted Answer

Yes. Bank wire transfer is available as a deposit method. To initiate a wire transfer, log into your Client Portal, select 'Bank Wire' as your deposit method, and you will be provided with GTCFX's bank account details. Include your client account number as the payment reference. Wire transfers typically take 1–3 business days to clear depending on your bank and location.

Question 53

Can I transfer funds between my GTCFX accounts?

Accepted Answer

Yes. If you hold multiple GTCFX accounts under the same client profile, internal fund transfers between accounts are available through the Client Portal. Log in at mygtcfx.com, navigate to the wallet section, and select 'Internal Transfer'. Transfers are typically instant.

Question 54

Can I withdraw to a different bank account than I deposited from?

Accepted Answer

As a general rule under AML compliance requirements, withdrawals must be returned to the same source used for the original deposit. If your original deposit method is no longer available (e.g. an expired card), GTCFX may permit withdrawal to an alternative method upon verification. Contact support@gtcfx.com with supporting documentation to arrange this.

Question 55

How do I make a withdrawal?

Accepted Answer

To withdraw funds, log into your GTCFX Client Portal at mygtcfx.com, navigate to the Withdrawal section, select your preferred withdrawal method, enter the amount, and submit the request. As required by AML regulations, withdrawals must be made to the same bank account, card, or wallet used for your original deposit.

Question 56

How long do deposits take to appear in my account?

Accepted Answer

Card deposits and most e-wallet methods are typically processed instantly or within a few minutes. Bank wire transfers may take 1–3 business days depending on your bank and location. Cryptocurrency deposits are credited once the required blockchain confirmations are received, which usually takes 10–30 minutes. Funds will be reflected in your account within 48 hours of verification of the deposit transaction.

Question 57

How long do withdrawals take to process?

Accepted Answer

GTCFX processes withdrawal requests within 24 hours of receipt. Processing times after that depend on the chosen method: card withdrawals typically arrive within 1–5 business days, bank wire transfers within 3–5 business days, and cryptocurrency withdrawals (USDT) typically within a few hours once approved. Ensure your KYC verification is complete to avoid any processing delays.

Question 58

What currencies can I deposit in?

Accepted Answer

GTCFX accepts deposits in multiple currencies including USD, EUR, GBP, AED, and others depending on your payment method and region. If your deposit currency differs from your account base currency, a conversion will be applied at the prevailing exchange rate plus a 0.5% conversion fee.

Question 59

What deposit methods are available?

Accepted Answer

GTCFX accepts a wide range of deposit methods including: Credit and debit cards: Visa, MasterCard Bank wire transfer E-wallets and digital payment methods: Perfect Money, GTCPay, TCPay, My Fatoorah, and others depending on your region Cryptocurrency: Tether (USDT / TRC-20 and ERC-20) Available methods may vary by country. Log into your Client Portal at mygtcfx.com and navigate to the Deposit section to see the methods available to you.

Question 60

What happens to my funds if GTCFX ceases operations?

Accepted Answer

GTCFX maintains segregated client accounts — your funds are held separately from GTCFX's operational capital in independent bank accounts at reputable financial institutions. This structural separation means that GTCFX's own operating funds and your deposited capital are never commingled. Additionally, GTCFX is a member of the Financial Commission, which provides an independent compensation fund of up to €20,000 per eligible client claim. Full details are available at financialcommission.org.

Question 61

Why has my withdrawal been rejected?

Accepted Answer

Common reasons for withdrawal rejection include: Incomplete or pending KYC verification Withdrawal requested to a different account or method than the original deposit source Insufficient account balance or open positions consuming margin Providing incorrect bank or wallet details Flagging under compliance review If your withdrawal has been rejected, contact support@gtcfx.com for clarification and next steps.

Question 62

Why hasn't my withdrawal arrived yet?

Accepted Answer

Ensure your withdrawal was approved and that sufficient time has passed for your payment method. If it has been more than 3–5 business days, contact support with your withdrawal reference number.

Question 63

Why is my deposit showing as pending?

Accepted Answer

Deposits may show as pending for several reasons: your payment is awaiting confirmation from your bank or payment provider; your KYC verification may be incomplete; or the deposit requires manual review under compliance procedures. If your deposit has been pending for more than 48 hours, please contact support@gtcfx.com with your transaction reference number.

Question 64

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Accepted Answer

See help article.

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